Conflicts within the corporate environment reduce productivity while consuming a great deal of managerial time, only to get temporary results. Cooperation, understanding and quick and effective mechanisms for conflict management and resolution are vital to avoid both personal and economic costs and boost productivity.

Specialized training in mediation and in the management of conflict in the workplace, helps individuals, companies and larger organizations not only handle but also to prevent conflicts in the working environment. As a result, this 20 - hour, highly interactive course, aims to offer participants the knowledge, the concepts the content and the context for effective conflict resolution and mediation.

During the Conflict Management and Mediation at work program, the following key areas will be explored: 

• The cost of unresolved conflict in business
• Introduction to conflict theory – psychology of conflict
• Workplace dynamics and conflict roots
• Interest based negotiations: how to create sustainable relations in the workplace
• Practical group exercises - Game on collaboration
• Resolving workplace disputes through mediation. What it is and when it can work
• Types of workplace mediation (in-house/ external)
• Individual Skills building (selected mediation techniques)
• Role plays on common workplace conflict scenarios in small groups with feedback
• Dispute prevention

• Corporate executives and decisions makers that need to understand and apply strategies and tactics for conflict resolution and mediation in the workplace.
• Professionals across functions and seniority levels that wish to develop conflict resolution and mediation competencies.
• Human resources executives that aspire to utilize conflict resolution and mediation mindset and practices in the workplace.
• Junior executives and professionals, across functions and sectors, interested to explore a career in mediation and conflict resolution.

Seminar fees are sponsored by SEV.   

Registration fee of 50 euro to be covered by participating executives/ companies,  as a donation to the NGO Εστία Κοριτσιού Φιλοθέη η Αθηναία. Find more information and bank tranfer details here.

Participation in the seminar is activated on a first come-first served bases, by sending the deposit slip to the Executive Development, Mrs M. Karaisofoglou, mkaraiosifoglou@alba.acg.edu. Ιn the payment details, please indicate full name, company name and seminar title.